Soft Skills in Healthcare

Communication Skills in Healthcare

Patient Communication and Education
Interprofessional Communication and Teamwork 
Communication with Stakeholders and the Public
Cultural Competency and Diversity in Communication

Soft Skills in Healthcare

Supply Chain and Strategic Procurement in Healthcare

The Role of Supply Chain in Health Care
The distinction between traditional and health care supply chain
The value-based supply chain management
The Importance of the Revenue Cycle
Applying the SCOR Model  
The E-Business model in healthcare
Outsourcing and Insourcing medical supplies

Strategic Procurement Planning

Selecting Suppliers – Cost-effective methods
Single sourcing vs. Multi sourcing
Risk Assessment in decision-making
Open buy vs. directed buy
Deciding between Cost vs. Quality
Measuring Suppliers and the Purchasing Performance

Multi Criteria Decision Analysis
Steps to achieve Multi-Criteria Decision Making for Healthcare resources and medications
Pandemic crises impact on chronic diseases
Supply and quality of Chronic Medications during COVID

Operational Management & Efficiency

Fundamentals of Operational Efficiency
Principles of Operational Excellence
Managing Quality and Service Delivery

Negotiation Skills

Introduction. What is negotiation?
Preparing the negotiations 
The actual negotiation stage
Post-negotiation stage

Pricing & Contracting Skills

Pricing of Healthcare Technologies
Basics of Contracting
Evaluation criteria necessary for contractors’ selection